FAQs

Frequently Asked Questions
​
Insurance FAQs
Do you accept my insurance?
-
We accept a limited number of plans. Accepted plans vary by provider type and credentialing. Please upload the front and back of your insurance card during intake to verify eligibility.
Accepted Insurance Plans
-
CBH/Medicaid (Philadelphia County residents only)
-
Quest Behavioral Health
-
United/Optum (not all United plans)
-
LEHB (Law Enforcement Health Benefits)
-
Aetna
-
If your plan isn’t listed, we cannot accept it at this time.
Why don’t you accept my insurance?
-
Some insurance plans are not open to new providers, or reimbursement rates do not meet our requirements.
​
What is a deductible?
-
A deductible is the amount you must pay out of pocket before your insurance begins to cover services. Deductibles can range from $300 to $8,000, and may vary for in-network and out-of-network services or between physical and behavioral health coverage.
Can I use out-of-network benefits?
-
If your plan has out-of-network benefits, you may be reimbursed for services provided by our therapists. Please check with your insurance to confirm details, as out-of-network benefits often require specific provider licensure.
What is the difference between Medicaid and Medicare?
-
Medicaid is a public assistance program based on income, providing coverage for low-income individuals and families.​​
-
Medicare is a federal insurance program primarily for individuals aged 65+ or with qualifying disabilities.
-
Perez Therapy does not accept Medicare.
-
Perez Therapy does not accept Medicare Advantage Plans.
-
What if I have Medicaid and a secondary insurance?
-
Medicaid is the “payor of last resort”. So if you have a secondary insurance, Medicaid will not pay.
-
If we are not credentialed with your secondary insurance, then neither your commercial/secondary plan nor Medicaid will pay us for your services. Therefore, we cannot offer you admission for services, due to lack of payment.
Do you verify insurance coverage?
-
Yes. For Medicaid, we can verify eligibility during referral and on a daily basis.
-
If we cannot verify your insurance with your legal name and date of birth, we will request your social security number.
-
For commercial insurance, we’ll verify and follow up within 1 to 2 business days. Please email your insurance card to info@pereztherapyllc.com.
Medicaid-Specific Policies
-
You must have Philadelphia County Medicaid (CBH) to receive services. You cannot have Medicaid coverage in another county or state.
-
Clients cannot have secondary insurance if using Medicaid benefits.
-
CBH client eligibility is verified daily through the Pennsylvania Promise system. Proof of eligibility is uploaded to your client record.
​
Scheduling FAQs
When is my appointment?
-
For security, we do not provide appointment information over the phone. Please confirm your appointment details via email or text. Ensure your contact information on file is up-to-date.
Do you have a waitlist?
-
Currently, we do not have a waitlist. Most new clients can schedule an intake appointment within a few days.
-
However, if you want to see a specific therapist, they may not be open for new clients, or they may have a waitlist. We cannot determine the length of time that a therapist will have a waitlist, so if you need to speak with someone quickly, we will get you assigned to a qualified provider as soon as possible.
\What are your self-pay rates?
-
Rates vary by therapist and service type:
-
Individual Therapy: $120-$180 per session (50 to 53 minutes)
-
Couples Therapy: $120-$200 per session (60 minutes)
-
Family Therapy: $120-$200 per session (60 minutes)
-
-
We can confirm specific rates during your initial consultation.
​
Policies and Procedures FAQs
How do I contact you?
-
Phone: 215-278-9444
-
Email: info@pereztherapyllc.com
-
Fax: 484-930-0829
What should I do if I miss a call from you?
-
If you missed a call, check your text messages, voicemail or email. We respond to inquiries promptly and will follow up as needed.
What information is needed for a prescreening?
-
Reason for referral
-
Type of therapy (individual, couples, or family)
-
Insurance details (if applicable)
-
Basic demographics (name, date of birth, contact information)
​
Jobs & Hiring FAQs
Do you have open positions?
-
Yes, all open positions are listed on our website: Perez Therapy Jobs. Submit your cover letter and resume to jobs@pereztherapyllc.com.
Do you accept interns?
-
Not yet! We do hope to create intern positions at Perez Therapy. More information to come in the next few months.​​​​​​​